Product colours, styles, shapes, sizes, and packaging may vary slightly due to lighting, screen settings, availability, or packaging differences.

Mystery scoop items are selected at random or based on the specific scoop/product purchased. Specific items are not guaranteed unless clearly stated in the product description.

Some products may contain small parts. Adult supervision recommended for children under 3 years of age.

We may update, discontinue, restock, or modify products at any time without notice.

Velliescoops is not responsible for:

Indirect, incidental, or consequential damages.

Delays or issues beyond our control, including shipping delays, carrier errors, weather events, website issues, or third-party processor problems.

Misuse of products.

Customer failure to read product descriptions, policies, or checkout notices.

Customer failure to add desired items or video services before checkout.

UK/Ireland: Free shipping is available on orders over £30.

Europe shipping TEMPORARILY PAUSED!!

Shipping options and prices are shown at checkout and will vary depending on your location and the shipping option selected.

Please note that delivery times are estimates and may vary due to postal delays, busy periods, or circumstances outside of Velliescoops' control.

For orders being sent to countries within Europe, your order may be subject to local import duties, taxes or customs charges depending on the destination country. Any applicable charges are the responsibility of the customer.

USA/ASIA Shipping

USA/Asia shipping prices will be displayed at checkout based on the shipping option selected.

Please be aware that USA/Asia orders may be subject to import duties, taxes, customs charges and/or handling fees when entering the United States, or certain Asian countries.

These charges are not included in the price of your Velliescoops order or your shipping fee and are the responsibility of the customer.

By placing an order for delivery to the USA or Asia you acknowledge and agree that you are responsible for any applicable import charges.

Customs Declarations

International parcels must have a customs declaration completed before they can be shipped. We are required to provide accurate information about the contents and value of your order. Please do not request that your order is marked as a gift or declared at a lower value to avoid customs charges. We must provide accurate customs information.

Yes! We allow special requests for characters/colours/swaps just before checkout - PLEASE NOTE: As we are a small business just starting out, stock is limited. Please list at LEAST 3 characters and 2 colours at checkout - We always try our best but not all items can be guaranteed.

Due to the nature of mystery scoops and no items being guaranteed, no returns or refunds are accepted. Please note this before you make a purchase, as all sales are final. By purchasing from our website, you are agreeing to the no refund policy. Thank you for your understanding!

No TikTok packing video: Allow processing time between 3-7 days.

TikTok packing video: Allow processing time between 5-10 days.

For orders within the UK, shipping varies from around 3-5 days. For other countries in the EU, shipping varies from around 3-12 days (location depending) For USA, shipping varies from around 5-15 days (location depending) For Asia, shipping varies from around 8-21 days (location depending)

Once you have purchased your order, you will automatically receive an email confirmation with your order number for tracking. (Please note: Make sure before clicking any links that it is from our official email)

If you purchased the TikTok packing video add-on, please allow 3-7 days for the video to be posted. It takes time to film and edit, therefore videos will be posted after your order has been shipped. Thank you for your understanding!